FAQ - Frequently Asked Questions

[Q] What are personalized books?

[A] Personalized books make your child the star of the story. They differ from regular storybooks by including personalized information specific to the child throughout the book.

[Q] What information is needed to make a book?

[A] The required information is basically the same for all books. It includes the child's full name, age, hometown, names of up to three friends, date of gift and who the book is from. Some books require additional information. The information needed can be found in the description of each book.

[Q] What are the different styles of books you offer?

[A] Currently we offer three styles. Please visit our home page for style descriptions.

[Q] Can I view samples of the stories you offer?

[A] Yes, all the books may be viewed on-line.

[Q] How long until I will receive my book order?

[A] That is dependent upon the shipping method you choose. Orders are shipped out within 2-3 business days after payment has been received. We ship orders with the United States Postal Service. Their estimated delivery times can be found here.

[Q] How will I know that my order has been received?

[A] You will receive a confirmation via email stating that your order has been received. Please contact us if you do not receive an order confirmation within 24 hours.

[Q] There is an error in the personalization. What should I do?

[A] Please send us an email with the PO number indicating the error. If the error in your book was due to our mistake, we will replace it free of charge. If the error is due to incorrect information supplied to us we will replace the book for a $5.00 charge. This charge includes media mail shipping. Please double-check your order before submitting to insure accuracy.

[Q] Can I have a catalog mailed to me?

[A] Yes. email your request for a catalog along with your name and address, and we will send you a free catalog.

[Q] What do your books cost?

[A] The cost of each product may vary and is included in the description. An additional 8.25% sales tax is charged if the order is shipped to a location within the state of Texas.

[Q] What payment methods do you accept?

[A] We accept Visa, Mastercard, Discover and American Express.

[Q] Can I pay by money order or personal check?

[A] Contact us and we will make arrangements for that payment option.

[Q] Do you have a mailing list?

[A] No, we believe our customers are better served by an RSS News Feed.

[Q] What is an RSS News Feed?

[A] For all practical purposes it acts just like a mailing list; however, you do not need to register your email address at our site.

[Q] Which tools can I use to get RSS News?

[A] There are various ways to subscribe to RSS News Feeds. One can use browsers, such as Firefox or Internet Explorer; email clients, such as Thunderbird or Windows Live Mail; or at dedicated sites, such as Google Reader.

[Q] Is it complicated to set up?

[A] Technically it is quite simple and easier to set up than an email subscription. An RSS News Feed is just a file in a special format (XML) on our site where news is published. To subscribe, you just point your news reader to our site.

[Q] Why do you think that an RSS News Feed serves the customer better than a mailing list?

[A] With a mailing list you would have to register your email address at our web site. Additional steps would be necessary if your email address ever changes or you wish to unsubscribe. With RSS all you do is point your news reader to our site. The RSS client will automatically download any new messages, just like an email client downloads email messages.