FAQ - Frequently Asked Questions

[Q] What are personalized books?

[A] Personalized books make your child the star of the story. They differ from regular storybooks by including personalized information specific to the child throughout the book.

[Q] What information is needed to make a book?

[A] The required information is basically the same for all books. It includes the child's full name, age, hometown, names of up to three friends, date of gift and who the book is from. Some books require additional information. The information needed can be found in the description of each book.

[Q] What are the different styles of books you offer?

[A] Currently we offer three styles. Please visit our home page for style descriptions.

[Q] Can I view samples of the stories you offer?

[A] Yes, all the books may be viewed on-line.

[Q] How long until I will receive my book order?

[A] That is dependent upon the shipping method you choose. Orders are shipped out within 2-3 business days after payment has been received. We ship orders with the United States Postal Service. Their estimated delivery times can be found here.

[Q] How will I know that my order has been received?

[A] You will receive a confirmation via e-mail stating that your order has been received. Please contact us if you do not receive an order confirmation within 24 hours.

[Q] There is an error in the personalization. What should I do?

[A] Please send us an email with the PO number indicating the error. If the error in your book was due to our mistake, we will replace it free of charge. If the error is due to incorrect information supplied to us we will replace the book for a $5.00 charge. This charge includes media mail shipping. Please double-check your order before submitting to insure accuracy.

[Q] Can I have a catalog mailed to me?

[A] Yes. email your request for a catalog along with your name and address, and we will send you a free catalog.

[Q] What do your books cost?

[A] The cost of each product may vary and is included in the description. An additional 8.25% sales tax is charged if the order is shipped to a location within the state of Texas.

[Q] What payment methods do you accept?

[A] We accept Visa, Mastercard, Discover and American Express.

[Q] Can I pay by money order or personal check?

[A] Contact us and we will make arrangements for that payment option.